You can refund an order for a customer by going to "Shop Manager > Orders" and then going to "Refund" found next to the Order.
From here, you will be able to to choose the product to refund or shipping to refund.
Once you have submitted your refund it will be processed by our team, and the status of the refund will be shown under "Refund Requests" in the Shop Manager.
Refunds typically take between 3-7 working days to return to a customers account once approved.