When an order is 14 days old (i.e. 14 days after it was placed), we change the status of the order from processing to completed.
A customer is then sent a review email where they can review your products.
The review is then shown on the specific product they reviewed for other customers to view.
*Please note we are working on an overall seller rating currently for shops to help support made to order and one off product sellers.
The system we had in place was significantly adding to page load times (up to 2-3 seconds added for loading).
We have therefore removed the overall seller reviews in the meantime to create a better solution.
No reviews have been lost and we will continue to request feedback on this from customers until our solution can be reinstated without impacting page loading times.