Numonday is an online marketplace that powers thousands of online stores across the UK, but we are not directly associated with any of the sellers who use our platform.
Since we don’t play a role in the order fulfilment process or manage store operations, we aren’t able to provide shipment details.
Contacting a shop
Here are some steps to take if the goods you’re expecting from a Numonday shop haven’t arrived:
- First, double-check the shop's policy on shipping and processing times. Some items take longer to make or ship, especially if the item is made-to-order or the seller is located far from you. International orders also have to pass through customs processes, which can tack on a lot more time.
- If the estimated arrival date for your package has passed, contact the shop directly. Make sure to provide your order number and contact details. Most shops will quickly get back to you with an update, but if you don’t hear back, it doesn’t hurt to email again. You'll find the shop owners email on your order confirmation email next to the product you have purchased.
- If you’re still missing your order, and you’ve contacted the seller more than once, then please contact us directly by submitting a request using the link below.
Please be aware we are a third party marketplace and do not have any responsibility in the fulfilment of your order. If you are unhappy with your products or the order has been delivered damaged or been lost then you will need to contact the seller in the first instance or escalate a dispute with your bank. We do not issues refunds.