Numonday is an online platform that powers thousands of online stores across the UK, but we are not directly associated with any of the sellers who use our platform.
Since we don’t play a role in the order fulfilment process or manage store operations, we aren’t able to provide shipment details, returns or refunds on orders.
This is the responsibility of the seller.
Contacting a shop
Here are some steps to take if the goods you’re expecting from a Numonday shop haven’t arrived:
- First, double-check the shop's policy on shipping and processing times. Some items take longer to make or ship, especially if the item is made-to-order or the seller is located far from you. International orders also have to pass through customs processes, which can tack on a lot more time.
- If the estimated arrival date for your package has passed, contact the shop directly. Make sure to provide your order number and contact details. Most shops will quickly get back to you with an update, but if you don’t hear back, it doesn’t hurt to email again. You'll find the shop owners email on your order confirmation email next to the product you have purchased.
- If you fail to hear back from the seller then we advise to contact your bank in order to start the refund process on the missing order.